Effective Date: October 5, 2026

Our Return Promise

We want you to be happy with what you order. If something is not right, this policy explains how returns, exchanges, and refunds work at The Style Exchange.

By placing an order on our website, you agree to the terms in this policy.

Return Window and Item Condition

You may return eligible items within 30 days of the delivery date. Returns are accepted for both defective and non-defective products.

To be eligible, the item must:

  • Be new and unused, in the same condition you received it
  • Be in its original packaging, with all tags and accessories included
  • Show no signs of wear, damage, or alteration after delivery
  • Come with your order number or proof of purchase

Items that do not meet these conditions may not qualify for a refund.

Items That Cannot Be Returned

For hygiene and product integrity reasons, the following cannot be returned unless they arrived damaged or defective:

  • Personalized or custom-made items
  • Final sale or clearance items
  • Gift cards
  • Items marked non-returnable at the time of purchase
  • Items damaged through misuse, accidents, improper care, or alterations

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please email us at support@thestyleexchange.shop within 48 hours of delivery. Include your order number, a short description of the issue, and clear photos of the product and packaging. We will review your request and offer a replacement, refund, or another suitable solution.

Exchanges

We accept exchanges. If you would like a different size or item, you can request an exchange by following the return steps below. If the item you want is available, we will send it once the original item is received and approved. If you would rather not wait, you can also return the original item for a refund and place a new order.

How to Start a Return

Please contact our support team before shipping anything back. Send an email to support@thestyleexchange.shop with the following:

  • Your full name
  • Your order number
  • The email address used for the order
  • The reason for your return or exchange
  • Photos, if the item is damaged or defective

Once your request is approved, we will send you the return instructions and address. Items sent back without prior approval may be delayed or may not be accepted.

Return Shipping

Return shipping is the customer’s responsibility. Please use a trackable service such as FedEx, UPS, or USPS, since we cannot be responsible for returned items lost in transit. Keep your tracking number until your refund or exchange is complete.

Inspection

After we receive your return, our team will inspect it to confirm it meets the conditions in this policy. We will email you once the inspection is complete and let you know the outcome.

Refunds

Approved refunds are issued to the original payment method used for the purchase. Refunds are processed within 7 business days after we receive and approve your return. There is no restocking fee. The time it takes for the funds to appear on your statement may vary depending on your card issuer or bank.

Original shipping charges are not refundable, since our shipping is free. If a return is approved because of an error on our part or a defective product, we will work with you to resolve it.

Order Cancellations

You can cancel an order as long as it has not entered processing or shipped. Once an order has shipped, we are unable to cancel it, but you may request a return after delivery under this policy.

Refused or Undeliverable Packages

If a package is refused, or returned because the shipping address was incorrect or no one was available to accept delivery, additional shipping charges may apply before we can send it again.

Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our business or the law. The latest version will always appear on this page with an updated effective date.

Contact Us

For questions about returns, refunds, or exchanges, please reach out to us:

Business Name: The Style Exchange
Legal Business Name: The Style Exchange
Address: 211 Norris Ave, McCook, NE 69001, United States
Phone: +1 (308) 737-6072
Email: support@thestyleexchange.shop
Business Hours: Monday to Saturday, 10:00 AM to 5:00 PM (Central Time); Saturday closes at 4:00 PM
Time Zone: Central Standard Time (Chicago)

We aim to respond to all return and refund messages within 24 hours.